
Thompson Tractor CAT Return Policy
(Revised 2025)
I. CAT PARTS:
The following items are not eligible for return:
- Cut hose and made as ordered (MAO) hose assemblies (Includes hose assemblies built in a TTCO hose shop).
- Items removed from sealed packaging (Excludes package quantity items).
- Any glass product.
- Rusty, removed, incomplete, damaged, unidentifiable, or any item determined to be not saleable as new.
- All items made as ordered (MAO).
- Literature (Printed or electronic media).
- Electrical parts that have been removed from original packaging or used / tested on a machine (i.e., harnesses, sensors, or ECM’s).
- Filters not in original packaging or past expiration date.
- Items that have been replaced or discontinued.
- Items / kits that have broken tamper-proof tape, seals, banding, etc.
- Items not purchased from TTCO.
II. REFUNDS DUE TO ERROR:
- In the rare instance where TTCO pulls / ships the incorrect part(s) to a customer, the customer has 30 days from receipt of those parts to return the incorrect parts and request a refund.
III. RETURNS WITH CORE CHARGES:
- Cores must be returned within 90 days of purchase in the original packaging.
- Caterpillar items with cores (new and reman) will be subject to a reduction in credit if they are not returned in original carton or crate.
- Any core turned in for warranty must be physically in hand before a new part is to be given to customer.
- All fluids in core items must be drained before returning, excluding batteries.
IV. PARTS ELIGIBLE FOR A RETURN CREDIT WILL HAVE THE FOLLOWING FEE SCHEDULE APPLIED:
- Stocked parts returned within 30 days from the date of purchase – No restocking fee.
- Stocked parts returned after 30 days from date of purchase – 20% restocking fee.
- Non-stocked parts returned at any time – 20% restocking fee.
- All parts are non-returnable after 12 months from date of purchase.
Any part ordered from an outside vendor will be subject to this return policy and the return policy of the vendor, if applicable.
V. THOMPSON PARTS SOLUTIONS
New surplus, rebuilt, reconditioned, used and aftermarket parts sold by TTCO are subject to the following:
- TTCO only guarantees the part to be the correct part that was ordered.
- Customer has the right of refusal at the time of delivery or pick up of parts due to flaws or damage undetected by TTCO, which will render parts unusable based on Caterpillar’s reusability guidelines.
- All parts ordered from other suppliers are subject to the return policy of that supplier and must be approved by Parts Solutions management prior to issuing any credit.
- All other items are non-returnable unless approved by Parts Solutions management.
This Parts Return Policy is extended to our customers as a voluntary service. We reserve the right to cancel all or any portion of this policy without prior notice and to reject any parts returned to us. Acceptance shall be considered accomplished only when parts have been processed by us and returned to our stock. FREIGHT CHARGES AND EMERGENCY FEES ARE NON-REFUNDABLE UNLESS COVERED UNDER SECTION II OF THE RETURN POLICY.