Thompson Tractor CAT Return Policy
I. STOCKED PARTS
Items furnished from Thompson Tractor Company (TTCo) stock returned within (30) thirty days from purchase will be credited at full purchase price. After (30) thirty days, there will be a 15% handling charge.
II. NON-STOCKED PARTS
Non stock items will be credited at full purchase price less 15% when returned within (30) thirty days. After (30) thirty days, no credit will be issued.
III. NON-RETURNABLE ITEMS
A. Any item which has to be cut from bulk lengths or rolls
B. All non-stock gaskets and seals, any opened gasket or seal kits
C. Any item designated non-returnable by Caterpillar
D. Rusty, removed, or any item we determine not saleable as new
E. Any non stock item with a value less than $15.00
IV. NON-CAT PARTS
Non Caterpillar parts purchased from TTCo will be subject to terms of suppliers return policy less freight and restocking charges.
V. ERRORS BY TTCo
All items returned within (15) fifteen days from purchase will be credited at full purchase price if they were shipped due to TTCo error. The PSO (Doc.#) must be furnished by the customer and confirmed by an authorized employee of TTCo. After (15) fifteen days, it will be handled like any other return.
All Caterpillar literature is non-returnable.
VII. USED PARTS
Used parts sold by TTCo are subject to the following return policies:
A. TTCo only guarantees the part to be the correct part that was ordered.
B. Customer has the right of refusal of used parts due to flaws or damage undetected by TTCo, which will render parts unuseable based on Caterpillar’s reusability guidelines.
C. Used parts ordered from other used parts suppliers are subject to the return policy of that supplier.
D. All other used parts are non-returnable.
This Parts Return Policy is extended to our customers as a voluntary service. We reserve the right to cancel all or any portion of this policy without prior notice and to reject any part returned to us. Acceptance shall be considered accomplished only when parts have been returned by TTCo and returned to TTCo inventory.