Cat® Equipment Repair Options

As a construction business owner, project manager, or fleet manager, your daily operations rely on high-performing equipment like skid steers, bulldozers, excavators, and pavers. However, breakdowns and malfunctions can occur when you least expect them, meaning you’ll need a trustworthy equipment repair provider at your disposal. That’s where Thompson Tractor comes in!

Perhaps you require a complete equipment rebuild. Maybe you simply need a technician to walk you through a quick repair over the phone. Whatever the case, our team is well-equipped with the tools, technology, training, and resources to do the job well.

Thompson Tractor Provides a Variety of Customized Repair Options

Thompson Tractor is your go-to source for heavy equipment repair in Alabama and the Florida Panhandle. In addition to supplying high-quality, expertly maintained new and used construction equipment, we provide the repair services needed to keep it functional and reliable. That way, you can enjoy a longer operational life, less downtime, and dependable performance for your projects.

To tailor your experience to your company’s schedule and needs, we can perform equipment repairs in-house or visit your location. From simple part replacements to more complex engine and transmission overhauls, our experienced technicians handle projects of various scopes and sizes.

We equip our team with the tools and training to repair equipment by Caterpillar and other leading manufacturers. Thompson Tractor has over 500,000 square feet of service bays, ensuring efficient services and results for our clients.

Whether you require repairs for a single machine or an extensive fleet, we’re ready to provide the customized services you need.

Services We Offer

At Thompson Tractor, we understand that every business and piece of equipment faces a unique set of challenges and repair needs. That’s why we extend a wide range of construction equipment repair options to our clients. Our flexible services and solutions ensure you receive exactly what you need, when you need it — that way, you can get your equipment back in service as soon as possible.

Browse some of the repair options at Thompson Tractor below.

1. Heavy Equipment Rebuilds

If your years-old Cat® equipment has experienced significant wear and high service hours, you’re likely ready to replace it. Thanks to Thompson Tractor’s fully equipped rebuild center, you may be able to breathe life back into your machine. Through our Cat Certified Rebuild program, we can rebuild single equipment parts or full machines from the ground up.

Our technicians have the skills and knowledge to restore old Cat equipment to like-new condition, saving you from expensive upgrades and replacements. Our comprehensive rebuild process includes disassembling, rebuilding, and testing major components to restore their function. Whether replenishing fluids, rewiring electronics, or rebuilding the transmission and engine, our team can perform the repairs needed to give your equipment a new life.

Rather than trading in or selling your old equipment, speak with our team about a cost-effective heavy equipment rebuild to see if your unit is eligible.

2. Total Maintenance and Repair (TM&R)

A TM&R agreement covers all repair and maintenance costs associated with your equipment for a specified duration. That means you pay one flat fee to cover these services rather than paying for them on an as-needed basis.

You’ll receive numerous services and benefits through your TM&R agreement, including:

• A knowledgeable equipment maintenance specialist.
• Expert services from skilled technicians using genuine Cat parts.
• Major powertrain repairs, including the transmission, engine, steering clutch, differential, and final drive.
• Visual and technical inspections.
• Hydraulic pump, cylinder, and motor repairs.
• Seal, hose, battery, and belt repairs.
• Undercarriage repairs and replacements.
• Filter and oil changes and disposal.
• Lubrication of fittings.
• Coolant and oil fluid analyses.
• Replacement of Cat ground engaging tools.

TM&R agreements are designed to be flexible, aligning with your operations and equipment. Our professionals at Thompson Tractor can work with you to assess your needs and determine the best type of agreement for you. You don’t have to worry about preset requirements or specific services you must purchase.

We’ll factor in your applications, the extent of your service capabilities, and your current costs for repairs and maintenance. We then compare these expenses against a TM&R agreement that covers the same tasks. You might discover that a TM&R agreement is the most cost-effective route for your business.

3. Field Service

At Thompson Tractor, our Field Service team works around the clock to provide our clients with comprehensive service solutions, increasing your productivity while keeping your costs to a minimum. Our team is constantly adding and training technicians to ensure the highest-quality services for our clients. Our technicians are assigned staggered start times to cover repairs seven days a week.

Our team members are allocated to different specialized areas, such as underground mining, paving, and certified welders and technicians. We provide them with various trainings throughout their careers, instilling the confidence and preparation needed to complete each job successfully.

We’re also fully equipped with tools and technology for peak efficiency, including:

• Reliable service trucks: Equipped with 14,000-pound cranes, our service trucks allow our team to tear down large equipment and pull engines. Additionally, our boom truck quickly enables us to transport large components to and from the field. We also have a tool that allows our technicians to replace single damaged box links in the field. This eliminates the need to bring the equipment to one of our shops and disassemble the entire component.
• VisionLink®: When tackling a repair job, our team uses the VisionLink app to identify fault codes, engine hours, and location. This information gives them a better idea of the issue, the necessary parts for the repair, and which technician to send to the jobsite.

When you choose Thompson Tractor for expert field services, you’ll be paired with highly trained professionals with extensive knowledge of equipment from top to bottom.

4. Do It Myself

Thompson Tractor also has an over-the-phone technical service program to help you complete repairs yourself if you’re up to the task. A dedicated certified technician can provide the support you need, guiding you through standard Cat machine repairs, testing, troubleshooting, and routine maintenance. You can pay over the phone by card, or we can bill your account.

Call 877-TTCODIY today to take advantage of our do-it-myself service option and get your equipment back up and running!

Work With Thompson Tractor to Repair Your Equipment

Whether your construction machine needs a minor or extensive fix, Thompson Tractor is your one-stop shop for Cat equipment repair options. Don’t let a faulty bulldozer strain your budget and delay your operations — give us a call, and we’ll send someone over to help.

Contact our team for more information about our equipment repair options, or schedule a service today!