Cat® Self-Service Options

Maintaining equipment uptime is key to driving productivity and keeping projects on schedule. When a piece of equipment requires repairs, your team does not always need to rely on professional service. You can tackle some low-complexity repairs and preventive maintenance tasks on your own — and with Cat® Self-Service Options (SSOs), there’s no need to wait.

With Cat SSOs, you can get integrated custom solutions to fix your equipment quickly and combat downtime. Thompson Tractor offers convenient online ordering and service instructions to make repairs simple.

Learn more about Self-Service Options and the advantages of this offer below.

What’s Included?

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What Are Self-Service Options?

Cat Self-Service Options refer to do-it-yourself (DIY) repair and maintenance kits that consist of everything your business needs to tackle common tasks independently. Thompson Tractor can help you get the materials to support peak performance and drive overall success.

SSOs offer an all-in-one customizable solution consisting of the following elements.

Genuine Cat Parts

SSOs include genuine Cat parts that are backed by the standard Caterpillar warranty. These parts are designed for durability, reliability, and high performance to keep your equipment functioning at its best.

Service Instructions

You’ll get comprehensive step-by-step service instructions to help your team efficiently perform repair and maintenance tasks — and get it right the first time. There are also helpful guidelines to support safety and cleanliness during the process.

Recommended Tooling

The kit also includes the necessary tooling to perform service on your equipment. You can also purchase tooling so you are equipped with what you need if future repair needs arise.

Expert Technical Support

While Cat SSOs enable your team to handle some repair and maintenance tasks on your own, you are not alone. You can rely on expert technical support from dealer technicians who can provide insight, offer guidance, and answer questions.

When to Rely on Expert Maintenance and Repair Services

While Cat SSOs offer convenience and allow your team to quickly tend to repair needs in-house, some tasks are better left to a maintenance professional to ensure safety and support optimal machine performance.

Explore the following situations when you should forgo self-repairs and rely on an expert for service:

• Complex repairs: If your machine requires significant repairs, such as a hydraulic system, transmission, or engine failure, consulting a service expert is necessary.
• Diagnostic issues: A professional technician should take care of equipment that requires advanced troubleshooting using specialized diagnostic tools. The technician can accurately pinpoint and resolve problems.
• Equipment modifications: Whenever modifications or upgrades are necessary for a piece of equipment, turn to a professional to ensure safety, compliance, and performance.
• Specialized tools: Maintenance and repair tasks demanding specialized tools that your business does not own or have the expertise to utilize should be handed off to a service expert.

Always keep your equipment’s warranty considerations in mind before performing DIY maintenance and repairs. Cat Self-Service Options are not a replacement for regular inspections and maintenance required for regulatory compliance and operational standards. If you are unsure whether an issue can be resolved with an SSO kit, consult an expert who can provide insight into what your machine needs.

Exploring the Cat SSO Platform

You can access Parts.Cat.com Self-Service Options through Thompson Tractor. Our team can help your business get the parts and support you need in a single package from the convenience of the SSO platform.

Explore how to navigate and use the SSO platform effectively below.

Online Parts Ordering Made Easy

Cat SSOs make ordering the maintenance and repair parts you need simple. You can order in person or online and enjoy convenient dealer pickup or delivery to your jobsite or shop — whatever works best for your team, projects, and schedules.

The online ordering process is especially simple. You can follow a few quick steps:

1. Enter your equipment’s serial number.
2. Go to the My Equipment Page and choose “Shop Parts.”
3. Select the Maintenance and Repairs tab.
4. Find the available SSOs.
5. Complete your order purchase.
6. Download the service instructions or access them from your confirmation email.

Local Cat Dealership Assistance

If you are in Alabama or the Florida Panhandle, find a Thompson Tractor location near you. We can offer support for Self-Service Options to ensure you get the guidance and tooling necessary. Reach out to your local dealership to learn more about the availability of SSO kits in your area.