FAQs

Thompson Tractor General FAQs

1. Do You Have After-Hours or Emergency Support?

Thompson Tractor offers after-hours and emergency field services support. You can call us at 800-547-0760, and we’ll direct you to the right department for quick assistance. While standard contact hours are Monday through Friday, we know that equipment can break down at any time, which affects your productivity and bottom line. We can help minimize your downtime and ensure your equipment gets prompt attention around the clock, seven days a week.

2. How Do I Reach a Live Agent Quickly?

The quickest way to reach a live agent is by calling us directly during our business hours. Our dedicated local reps are ready to help. You can contact us through our main phone number at 800-547-0760. Our team can help with a range of questions, whether you’re wondering if a specific part is available or if you need to schedule a repair or routine maintenance. We’ll provide the personalized support you need, without delays.

3. Is Walk-In Service Available, or Do I Need an Appointment?

While we offer certain services for walk-in customers, like our custom hydraulic hose fabrication while you wait for a repair, we recommend scheduling an appointment for planned maintenance or extensive shop service. Scheduling ahead will ensure that our technicians and the right resources are available. We can better prepare for your equipment’s exact needs, helping you get faster service.

4. When Will My Order Arrive?

The time it takes for your order to arrive will depend on the specific part, its availability, and the delivery method you choose. Since we keep a large inventory and manage in-stock and special orders, you can get the most accurate estimated arrival time at the point of purchase or by contacting our parts department directly. For online orders that you place through Parts.Cat.Com or Cat® Integrated Procurement systems, you’ll get order details and timing in the shipping notice or electronic invoice provided after ordering.

5. Do You Offer Order Tracking by PO, Order Number, or Phone?

Thompson Tractor offers order tracking through purchase order (PO), order number, and phone. If you order parts through Parts.Cat.Com, you can track your order status through your online account using the order number. If you use the Cat Integrated Procurement system, you can get an Advance Shipping Notice (ASN) to confirm the order details and timing.

You can also call our customer service team with your PO number or order number. Our representatives will be happy to provide you with the latest updates on your order’s status and when it’s expected to arrive.