You’re committed to your success. So are we.
At Thompson Tractor, your uptime, productivity and peace of mind matter. That’s why we’ve built a service promise that delivers when you say.
Our Service Promise
Exclusively available with a CVA — when you call, schedule, or send a tech request — whether it’s tomorrow, next week, or during a crunch — our team stands ready to respond, fix and get you back to work. Your schedule, your job, your results: we honor them.
1. Next-Day Parts Guarantee
Need a part to keep moving? We’ll have it for you by end of the next business day — or we’ll make it right. No extended downtime waiting for the unknown.
2. Rapid Field or Shop Response
Unexpected breakdown? Regardless of location, we’ll be on site when you said you needed us. If we don’t hit that mark, you’ll know we’re accountable.
3. Back-to-Work Within 48 Hours
For most major repairs handled by our techs, we commit to getting you up and running within 48 hours of quote approval. You shouldn’t be sidetracked longer than that.
Service Made Simple
Request service via our mobile app, online portal, or by phone — whichever fits your workflow. Choose between field service or shop repair depending on your urgency and convenience. Get full visibility: tracking, updates and communication every step of the way.
Cat® Customer Value Agreements (CVAs) offer a simple, all-in-one solution for hassle-free ownership. Get the right parts delivered directly to you, reduce risk with an Equipment Protection Plan and track machine data right from your phone. All of this is bundled into a single plan, and can be eligible as part of your one machine payment. That’s a CVA.
Parts.Cat.com
Parts.Cat.com is your one-stop online source for genuine Cat parts — available 24/7 to keep your equipment running strong. With real-time inventory, pricing, and delivery options from Thompson Tractor, you can order exactly what you need, when you need it.
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Cat Central
Cat Central is the easy-to-use mobile app that lets you order genuine Cat parts, manage equipment information, and connect directly with your local Thompson Tractor dealer — all from your phone. Designed to keep your operation moving, it puts parts, support, and service right at your fingertips anytime, anywhere.
Check It Out
VisionLink
VisionLink® is a powerful fleet management platform that gives you real-time insights into your equipment’s location, performance, and health. With customizable dashboards and alerts, it helps you make data-driven decisions to boost productivity, reduce downtime, and control operating costs.
Learn More Not on a Service Program Yet?
We’ve built flexible plans to match your business — whether you run a single machine or an entire fleet. Partner with Thompson Tractor, and you’ll gain control of your budget, your productivity and your schedule. Reach out today and let’s keep your equipment working for you — not the other way around.
*Maintenance, wear, and repair parts guaranteed as soon as the end of the next business day or customer receives Cat Credits for the value of the part, up to $1,000. Applicable for parts not already covered by warranty or EPP. For a complete list of included parts, talk to your Product Support Representative. **Service response time is guaranteed for CVAs with labor only on the day customer requests service or customer receives Cat Credits for the value of $500. Service must be requested through Cat Central or VisionLink to apply. Not valid for routine maintenance which should be scheduled in advance. Applicable for remote, shop, and field service as available at discretion of Thompson Tractor. ***Back to Work commitment is provided by 48 hours of approved quote or by the agreed service completion date. Customers receive $1,000 in Cat Credits for repairs not completed by 48 hours or by the agreed service completion date.
