Next Day Parts. Two-Day Repair.

Because Time Is Money.

When your machine stops, so does your business. That’s where our Services Commitment, exclusive with a Cat® Customer Value Agreement (CVA), comes in. Next-day parts. Two-day repairs. Getting you back to work. If there are any delays, you get paid in Cat Credits. Downtime isn’t part of your plan. Cat CVAs protect your time and wallet.

With Thompson Tractor Labor?

In addition to next-day parts, repairs by Thompson Tractor get you back to work in two days.

Have questions about setting up a Parts.cat.com or VisionLink account? Contact Swift Lyle at [email protected] or call 205-915-1149.

1. Next-Day Parts Guarantee

Need a part to keep moving? We’ll have it for you by end of the next business day — or we’ll make it right. No extended downtime waiting for the unknown.

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2. Rapid Field or Shop Response

Unexpected breakdown? Regardless of location, we’ll be on site when you said you needed us. If we don’t hit that mark, you’ll know we’re accountable.

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3. Back-to-Work Within 48 Hours

For most major repairs handled by our techs, we commit to getting you up and running within 48 hours of quote approval. You shouldn’t be sidetracked longer than that.

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Explore how Cat® Customer Value Agreements (CVAs) deliver proactive maintenance, expert support, and predictable ownership costs for your heavy machines, helping keep your equipment running stronger, longer.

Discover how the new Services Commitment, exclusive to Cat® Customer Value Agreements, delivers faster support and smarter solutions that keep your equipment running longer and more efficiently.

Parts Guarantee – Included with all 2026 CVAs and CVA Renewals.

Service Guarantee – Included with all 2026 CVAs and CVA Renewals that include labor.

Have a Parts Only CVA?

Preventative Maintenance Services

Although it’s a similar concept to routine maintenance, preventive maintenance is slightly broader. Rather than performing basic upkeep procedures like filter and oil changes, preventive maintenance aims to catch issues before they can impact your operations. A Thompson Certified Technician performs these services in our shop or at your convenience at your job site. Whether you have a large fleet or a single machine, we take pride in helping you protect your investments.

Our service isn’t just reactive — it’s proactive. Through our standard service programs you’ll receive:

  • Predictive diagnostics and condition monitoring to identify issues before they stop your job.

  • Fluid analysis and machine health reporting so you can plan maintenance instead of reacting to breakdowns.

  • Fleet-level support, consolidated invoicing, and visibility tools so you can manage uptime like you manage jobs.

Parts.Cat.com

Parts.Cat.com is your one-stop online source for genuine Cat parts — available 24/7 to keep your equipment running strong. With real-time inventory, pricing, and delivery options from Thompson Tractor, you can order exactly what you need, when you need it.

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Cat Central

Cat Central is the easy-to-use mobile app that lets you order genuine Cat parts, manage equipment information, and connect directly with your local Thompson Tractor dealer — all from your phone. Designed to keep your operation moving, it puts parts, support, and service right at your fingertips anytime, anywhere.

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VisionLink

VisionLink® is a powerful fleet management platform that gives you real-time insights into your equipment’s location, performance, and health. With customizable dashboards and alerts, it helps you make data-driven decisions to boost productivity, reduce downtime, and control operating costs.

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Customer Value Agreement Promise

Next-Day Parts Guarantee

Maintenance, Repair, and Wear Parts – Next Day or When You Say
Credit: Price of part up to \ $1,000
Conditions:

    • Applies to all CVAs (Parts Only and Labor)
    • Orders placed through PCC
    • Excludes warranty / EPP covered parts
    • For full list, contact your PSSR
Rapid Field or Shop Response

Priority Service Response – Same Day or When You Say
Credit: Trip charge up to \ $500
Conditions:

    • Applies to CVAs with Labor
    • Request via Cat Central or VisionLink
    • Same-day or agreed response date guaranteed
    • Overtime / trip charges at Thompson Tractor discretion
Back-to-Work Within 48 Hours

Machine Back to Work in Two Days or When You Say
Credit: Labor cost up to \ $1,000
Conditions:

    • Applies to CVAs with Labor
    • Request via Cat Central or VisionLink
    • Customer participates in remote troubleshooting
    • 48-hour clock starts after approved quote
Cat Interact

Real-Time Repair Updates via Cat Interact

Not on a Service Program Yet?

We’ve built flexible plans to match your business — whether you run a single machine or an entire fleet. Partner with Thompson Tractor, and you’ll gain control of your budget, your productivity and your schedule. Reach out today and let’s keep your equipment working for you — not the other way around. Services Commitment Guarantee applies to all new CVA’s with labor and CVA renewals beginning 1/01/2026. Offer subject to change.

*Maintenance, wear, and repair parts guaranteed as soon as the end of the next business day or customer receives Cat Credits for the value of the part, up to $1,000. Applicable for parts not already covered by warranty or EPP. For a complete list of included parts, talk to your Product Support Representative. **Service response time is guaranteed for CVAs with labor only on the day customer requests service or customer receives Cat Credits for the value of $500. Service must be requested through Cat Central or VisionLink to apply. Not valid for routine maintenance which should be scheduled in advance. Applicable for remote, shop, and field service as available at discretion of Thompson Tractor. ***Back to Work commitment is provided by 48 hours of approved quote or by the agreed service completion date. Customers receive $1,000 in Cat Credits for repairs not completed by 48 hours or by the agreed service completion date.