Field service is a fast, convenient, and cost-effective solution for your equipment maintenance and repair needs. Thompson Tractor offers timely field service to help you prevent equipment damage, increase your fleet’s uptime, reduce costs, and boost productivity. We have the field service equipment and tools to perform repairs at your jobsite, making it easier for you to manage your fleet with minimal production interruptions.

Equipment Field Services at Thompson Tractor

Proper maintenance is essential for equipment longevity, optimized performance, and reduced operating costs. Thompson Tractor offers the following types of heavy equipment field service to help you keep your fleet in top shape:

Preventive Maintenance

Preventative Maintenance at Thompson Tractor

Preventive maintenance protects your equipment from potential complications, improving machine uptime and reducing downtime. Scheduling on-site preventive maintenance can help you increase your equipment’s longevity and prevent future repair needs, helping you save money in the long run. Thompson Tractor offers the following types of preventive maintenance to keep your fleet operating reliably:

  • Inspections: Thompson Tractor technicians can visit your site to inspect your machinery for general wear and tear and leaks. During an inspection, they also test all systems to ensure they function properly.
  • Safety checks: Our technicians inspect equipment safety features, such as emergency shut-off systems, lights, and alarms.
  • Filter replacements: Thompson Tractor offers air, fuel, and hydraulic filter replacement services to maintain engine efficiency, prevent fuel system contamination, and keep hydraulic systems clean.
  • Fluid changes: Changing fluids, such as oil, hydraulic fluid, and coolant, is essential for optimal system performance. You can depend on Thompson Tractor to change your equipment’s fluids at the ideal intervals to reduce costs and prevent damage or corrosion.
  • Hose and belt maintenance: Our technicians can inspect your equipment’s hoses and belts and replace them if they are damaged or worn.
  • Battery testing and cleaning: We can check battery charge levels and clean terminals to prevent corrosion, increase equipment safety, and prolong your battery’s life span.
  • Lubrication: Lubrication is essential to reduce wear and friction on your equipment’s moving parts. Our preventive maintenance services include lubrication to keep your machines running smoothly. We can also adjust machinery settings as needed to boost efficiency.
  • Tire maintenance: Proper alignment is important for each tire’s performance and life span. Our team can ensure proper tire alignment and make adjustments as needed. We also check tire pressure and tread depth, and we rotate tires to facilitate even wear.
  • Adjustments and calibration: Thompson Tractor technicians adjust machinery settings as needed to boost efficiency and calibrate electronic systems for optimal operation.

Repair Services

When complications arise, Thompson Tractor’s technicians make the necessary repairs to get your equipment and team back to work. Addressing repair needs quickly is crucial because it prevents equipment failure and contingent damage to other components, reducing your repair costs. Approximately 90% of equipment failures are preventable, and our goal is to provide you with the most effective, cost-efficient solutions to save money and increase machine uptime.

You can depend on us for the following repair services:

  • Welding: Whether your equipment develops cracks or significant damage, our professional welders can mend metal surfaces to extend equipment life spans.
  • Boring: Line boring enlarges or repairs your equipment’s existing holes to maintain structural integrity.
  • Machine repairs: Our technicians are dedicated to restoring machinery to working operation after breakdowns.
  • Machine rebuilds: Through our machine rebuild services, we dismantle, repair, and replace components as needed to restore equipment to its original condition.
  • Engine rebuilds: Our engine rebuilds restore machines to their original conditions and extend their life spans.
  • Transmission rebuilds: We have the skills and experience to disassemble, repair, and replace transmission components to restore your transmission to its optimal working condition.
  • Final drive rebuilds: A final drive rebuild involves disassembling and inspecting the final drive motor before repairing or replacing components as needed.
  • Torque converter rebuilds: A torque converter enables a machine’s engine to rotate independently of the transmission. If you experience torque converter complications, we can replace essential components and rebalance the unit.
  • Hydraulic cylinder repairs: If your hydraulic cylinder needs attention, our experts can perform minor and major repairs.
  • Pump and motor repairs: Our technicians can inspect, repair, and maintain your equipment’s pump and motor for optimal performance.
  • Pin and bushing turns: Thompson Tractor can remove, rotate, and reinstall pins and bushings on your equipment’s tracks to encourage even wear and prolong their life spans.
  • Show swaps: A show swap temporarily replaces a malfunctioning machine with a functioning one for testing or demonstration purposes.
  • Calibration: Our equipment calibration services measure your equipment’s accuracy and fine-tune it to achieve the desired range.
  • Caterpillar warranty repairs: Thompson Tractor’s experts perform repairs covered by Caterpillar warranties.

We also carry a wide range of high-quality parts. If your equipment needs a component replacement, you can trust our team to provide the best part that will support your machine’s longevity.

Our Team Can Get the Job Done

Thompson Tractor is here when you need us, day or night. You can depend on the Thompson Tractor team to complete each job quickly and correctly, giving you peace of mind to focus on your projects and helping you stay on schedule. We assign staggered start times to our fleet technicians, ensuring they can cover around-the-clock repairs seven days a week.

We also have the equipment and tools necessary to get the job done. Each service truck features a crane that can handle up to 14,000 pounds, and our fleet features a boom truck we can use to large components to and from your jobsite efficiently.

Specialized Tools at Thompson Tractor

Our specialized tools enable our technicians to minimize downtime by replacing single damaged box links in the field. Rather than bringing a machine to one of our shops and disassembling it, we can restore your machine directly on your worksite to provide you with the most convenient experience possible.

Field Service Technology

The latest technology enables us to diagnose your equipment’s needs and address them with the utmost accuracy and precision. VisionLink reveals present fault codes, location, and engine hours, so we have the details we need to send the right technician and necessary parts to your jobsite when you call. With this insightful technology, we can save you time by delivering the exact service you need right away.

Expertly Trained Technicians for Your Job

Thompson Tractor technicians are knowledgeable experts with extensive backgrounds in heavy construction equipment service. They have the skills and experience to interpret your data accurately and provide you with solutions that will:

  • Boost your productivity
  • Increase equipment uptime
  • Prevent further complications
  • Decrease overall equipment costs

Our Cat® certified technicians, PM field technicians, and Master technicians receive ongoing training to provide the best service possible. Component specialized training provides each technician with the knowledge they need to understand each machine from top to bottom, and we dedicate special technicians to specific areas such as the following:

  • Underground mining
  • Paving
  • Welding

Thompson Tractor Areas of Service

Thompson Tractor is proud to offer local field services in Alabama and Florida. Find the area nearest you in the following list:

Alabama

We have a wide range of locations throughout Alabama. You can request services in these areas:

Florida

You can schedule field service in the following Florida locations:

When Does Your Equipment Require Service?

Scheduling repairs as soon as you notice a complication is essential because it can help you prevent further repair needs. However, the ideal preventive maintenance schedule depends on the type of equipment. Check your user manual to determine when your machine requires monthly and annual maintenance. You can also equip your machinery with Cat VisionLink to remotely monitor your fleet and receive alerts when equipment needs attention.

Schedule Field Service for Your Equipment Today

Regular maintenance and timely repair keep your equipment running smoothly, increase machine uptime, and keep your schedules on track. Thompson Tractor’s expert technicians are dedicated to providing fast, reliable field services to help you maintain your equipment as conveniently as possible.

From routine oil changes to parts replacements, we have the knowledge, tools, and equipment to perform services directly on your worksite. Contact us to learn more about our field services and how we can help you manage your equipment.

Schedule Field Service Today